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24 hour Counselling & Support Line

Our Employee Assistance Programme provides a 24/7 counselling and support helpline to provide advice and support for a variety of health, legal, finance, wellbeing and family concerns for you, your partner and dependents over the age of 16.

We believe that the best way to support you is by supporting your family as well. That’s why the EAP service from Health Shield is available to you, your partner and your dependants* with access to a professional telephone service 24 hours a day, seven days a week through Health Assured.

What's available?      
  • Emotional support

  • Telephone counselling

  • Practical support

Advice and support on a range of subjects including:



Consumer issues


Family related matters

Work related problems

Domestic abuse


Medical information


Who to Call 
  • Its simple, just call:   0800 028 1963, and quote 'Consortium Trust' account reference number: 308813.